OUR CUSTOMERS’ CHARTER

What We Do

The National Audit Office has the statutory responsibility to audit the accounts of all Ministries, Government Departments, Local Authorities, a wide range of Statutory/non-Statutory Bodies and Special Funds, and to report its findings thereon.

Our Commitments

We shall:

		Maintain our independence.
		Observe a high level of professionalism and integrity.
		Show fairness, objectivity and impartiality in our work.
		Ensure confidentiality of materials/information provided to us.
		Honour the confidence and trust conferred on us.
		Be courteous, polite, helpful and considerate.
		Submit Annual Audit Report for the Accounts of the Government within 5 months of the end of the Financial Year and for other Bodies, to submit Audit Certificates within 3 weeks of the receipt of all information requested by us following the completion of the audit.
		Provide on-going staff training and development.

What We Expect From Our Customers

		Prompt submission of relevant, reliable, complete, clear and accurate documents/information.
		Provision of clean accessible offices and other facilities to our staff during the audit.
		Cooperation and collaboration.

Services We Do Not Provide

Because of our statutory mandate we do not:

		Prepare Financial Statements for our customers.
		Provide consultancy services.
		Specifically look for fraud (although these may come to light in the course of audit).