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The Consumer Protection Unit (CPU) is a specialized unit within the Ministry of Business Enterprise, Co-operatives and Consumer Protection, which caters, as its name suggests, for the protection of consumers in general.
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Location |
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The CPU is situated at Atchia Building, Suffren Street, Port Louis.
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Contact Us |
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Tel no: (230) 206 8071, 206 8073, 206 8074, 206 8084, 206 8088
Fax no: (230) 211 3010
Email:consumerpu@mail.gov.mu
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Responsibility |
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The CPU has the responsibility of enforcing the various consumer legislations and of providing overall consumer satisfaction and security.
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Objectives |
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The main objectives of the CPU are as follows: |
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To protect consumers through enforcement of laws |
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To educate consumers of their rights and responsibilities |
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To settle disputes between traders and consumers by mutual agreement or in case of deadlock through a court of justice |
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To update existing laws to meet the new challenges ahead |
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Activities |
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Towards the fulfillment of these objectives, the CPU has the following main areas of activities: |
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Consumer education through direct contacts with local people and with the media
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Handling of complaints reported by consumers
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Ensuring that traders are complying with consumer legislations
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Monitoring of prices of non controlled commodities
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Conducting surveys and collecting data on the costing, stock, supply and distribution of both controlled and non controlled goods and making the appropriate recommendations
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Conducting enquiries on consumer trade practices
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Preparing case files for prosecution and deponing as witness in courts
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Liaising with consumer organizations, other NGO’s and government organizations
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Preparing simple information pamphlets to disseminate information to the general public
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Collecting samples of steel bars, firecrackers, electric cables for submission to the Mauritius Standard Bureau for testing
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Checking trade premises
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Collecting documents from traders regarding return of costs in respect of commodities under the Mark Up system
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Safeguarding of exhibits in connection with contraventions established
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Keeping records of checks effected and contraventions established
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Keeping records of registration cards issued to vegetable/fruit sellers
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Receiving and processing applications for the registration of warehouses
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Statistical data
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Financial Year 2005-2006 |
Financial Year 2006-2007 |
Financial Year 2007-2008 |
Financial Year 2008-2009 |
July 2009 - to 21 october 2009 |
Total |
| Checks Effected |
5452 |
4040 |
5700 |
5570 |
1977 |
22739 |
| Contravention Established |
77 |
126 |
115 |
212 |
42 |
572 |
| Complaints Recorded |
1144 |
855 |
1369 |
1239 |
348 |
4955 |
| Talks Delivered |
74 |
88 |
98 |
137 |
26 |
423 |
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