To secure and provide a sustainable water supply service of appropriate quality at an affordable price which meets the growing needs of the people and to support the economic development of the country.

Our Objectives

In order to give satisfaction to our customers, we shall:

• Guarantee the quality of drinking water.
• Excel in service delivery so as to meet the increasing demand with a good round the clock service.
• Improve and manage our corporate image in an efficient manner.
• Reduce and maintain non-revenue water to an economically acceptable level by improving our network’s efficiency.
• Operate our services in a cost-effective manner and consolidate our financial viability.

Our Customer Charter