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Head Office

CWA Head Office
Royal Road
St Paul
Phoenix
Mauritius

Tel. No. (230) 601 5000
Fax. No. (230) 686 6264
Email address: -
cwa@intnet.mu
Website: - http://cwa.gov.mu

Hot Line Service

Tel. No.  170

As a service provider, the CWAoffers a 24-hour Hot Line service on telephone number 170 for any complaint and enquiry.

The customer shall obtain adequate information for his complaint. If this is not possible within the normal time of telephone conversation, a follow up action is undertaken and a final answer communicated to the customer.

Help Desk Service     

The CWA has the following Help Desk service, operating during business hours from its Head Office, to reply to any query/complaint from the public and its stakeholders.

TELEPHONE NO.

FAX NO.

ACTIVITIES

601 5030

686 6264

Registry

601 5053

686 6264

Human Resources

601 5071

686 0974

Information Technology

601 5082

686 0974

Cash Office (Revenue)

601 5099

686 0974

Finance (Payments)

601 5127

686 6264

Water Quality

601 5161

697 4937

Planning & Development

601 5174

698 4716

Operations

601 5186

696 7103

Commercial Services

601 5194

696 7103

Meter Reading

601 5119

696 6264

Mechanical & Electrical Services

Customer Service Centres

Our Customer Service Centres are located at each of our regional sub-offices for attending to applications / requests / queries / complaints and for receiving payments during business hours.

The official business hours are from 8.45 a.m. to 4.00 p.m. from Monday to Friday. Our Cash Offices are opened from 8.45 a.m to 3.15 p.m to receive payment from customers.

CUSTOMER SERVICE CENTRE

ENGINEER

TELEPHONE NO.

FAX NO.

Decaen Street
Port Louis

Mr Lobind

212 5065

212 8570

Powder Mill Road
Pamplemousses

Mr. Chan

243 3685

243 3990

Darbarry Lane
Centre de Flacq

Mr Seeparsad

413 2493

413 2493

Ex. Dispensary Road
Rose Belle

Mr Ghoorah

627 5762

627 5657

Royal Road
Souillac

Mr Ghoorah

625 5685

6255613

Route Bambous
Mahébourg

Mr Ghoorah

631 9734

6312673

Rue Edward VII
Rose Hill

Mr Veeramootoo

454 6779

454 9517

Royal Road
St. Paul

Mr Bisnathsingh

601 5000

686 6264

Bahemia Building
Port Louis (Cash Office only)

 

208 2827

N/A

 

 


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