Application Procedures

An applicant must call in person at any CWA Customer Service Center to fill in an Application Form. A non-refundable processing fee of Rs 300 for domestic water supplies and Rs 500 for non-domestic water supplies is payable at the time of application or at the time when originals of all supporting documents are presented at the CWA for applications made online. The following documents in support of application need to be produced at time of application.

New Water Supply       

Flexible conditions for applicants who cannot produce the Title deed or Rent Book have also been introduced.

The applicant may alternatively submit an application by filling in the online form and e-mailing it to onlineservises@cwa.intnet.mu or send it by post with copies of all relevant supporting documents. Originals of all supporting documents will however have to be presented at CWA at the time of payment or as and when required. Click here for instructions and application forms.

New applications are processed within one month. The basic installation cost is Rs 1500 for a household connection within 7 meters of CWA main pipe. Pensioners and customers facing financial problems, and those who come from the vulnerable groups of the society may be given facilities to pay new supply fee as follows:-

• Payment of not less than 25 percent of the installation cost before fixing the new supply.
• The difference, is payable in 4 monthly installments, together with the current water bill.
• The applicant will however need to present his/her Pernsioners Card to the CWA Office.
• Such facilities will be granted to customers who will use water for domestic purposes only.
  

Discontinuation of Supply        

All arrears on account should be cleared.

Refund of Deposit

Re-opening of Supply  

1. Settlement of arrears if any
2. Adjustment of deposit if any
3. Payment of re-opening fee:
   • Rs 150 when supply shut at Meter
   • Rs 1300 when shut at Main
4. Processing Time:
   • 24 hrs after settlement of arrears if shut at meter
   • One week if shut at main

     Complaint - Excessive Water Charges  

Change in Number of Living Quarters         

1. Applicable for domestic supplies only.
2. Deposit of Rs. 200 applicable for each living quarter.
3. Adjustment of deposit to be paid, if any.

Change in Category of Supply  

Adjustment of deposit to be paid, if any.

Transfer of Name        

Deposit fee - Rs. 200 per living quarter for domestic supplies and appropriate adjustment of deposit for other category of supplies.
All arrears on account should be cleared.

Shifting of Water Supply/Meter          

Enlargement of Tapping          

Water Clearance