Interruption Of Supply

Planned Interruption

In case of planned large disruption of service, the customers concerned shall be notified in advance through the media, giving the names of the affected regions, the date/s and start time/s, the anticipated restoration of supply/ending time/s and the reasons thereof.

This will be broadcast on at least 2 radio channels, preferably in the morning and/or evening at fixed time (e.g. at 6.55 hrs and 18.15 hrs respectively).

Emergency Interruption

In case of any unforeseen plant/pipe breakdown, the CWA shall, as far as practicable, notify the customers concerned through the media, of the emergency interruption of water supply.