Billing

The CWA shall ensure that each customer receives his monthly water bill within the stipulated time, with proper indication of the due date, the amount charged and the amount of surcharge payable in case of late payment.

Payment Of The Bill

The entire bill must be paid within 21 days of the date of receipt of the bill.

Surcharge

Any payment made after 21 days will carry a 10% surcharge.

Pensioners are allowed a further 14 days to pay their bills without surcharge.

Facilities For Payment By Instalment

Customers facing financial problems, and those who come from the vulnerable groups of society, are also offered certain facilities to pay their bills by installments.

Payment By Cheque By Post

Cheques sent through the post should be made payable to the Central Water Authority and CROSSED and must be addressed to the Senior Cashier of the CWA Head Office, St. Paul, Phoënix.

The name, address, telephone number and account number of the customer should also be written at the back of the cheque.

Payment Through Direct Debit System

Service agreements exist with the following local commercial banks for the payment of water bills by the Direct Debit System:

• Bank Of Baroda
• Bank One Ltd
• Banque Des Mascareignes
• Barclays Bank Plc
• Bramier Banking
• Habib Bank Ltd
• Hong Kong N Shanghai Banking Corporation
• Mauritius Commercial Bank Ltd
• Mauritius Post And Cooperative Ltd
• SBI (Mauritius) Ltd
• State Bank Of Mauritius Ltd

In order to avoid queuing at Cash Office counters, customers are encouraged to settle their water bills through the Direct Debit System available at the above banks. Customers may contact their banks for more details.

Payment At CWA Cash Offices
Customers may pay their water bills, by cash/cheque at the following cash offices of the CWA from 8.45 a.m to 3.15 p.m on weekdays.

• Decaen St., Port Louis
• Pamplemousses
• Flacq
• Rose Belle
• Souillac
• Mahébourg
• Rose Hill
• St. Paul
• Bahemia Building, Port Louis

Customers are requested to tender the exact amount when paying their bill.Cheques should be made payable to the Central Water Authority and be CROSSED.

Customers may avoid the peak period by settling their bills in the middle of the month, but within the prescribed statutory delay of 21 days from date of delivery of bill.

Payment At Other Cash Offices

Customers may also pay their water bills, by cash/cheque, at the counters of the Central Electricity Board and the Mauritius Post Ltd as follows:

Customers are requested to tender the exact amount when paying their bill.

Payment by cheque, in the name of the Central Water Authority and CROSSED, may also be addressed to the above-mentioned offices.

Customers may avoid the peak period by settling their bills in the middle of the month, but within the prescribed statutory delay of 21 days from date of delivery of bill.

Important Information

• Payment effected by dud cheque (chèque sans provision) may result in the disconnection of the supply and subsequent prosecution.
• If a water bill is not paid within 60 days of its date of delivery, the water supply is likely to be disconnected without notice.
• If a customer wants to challenge the amount shown on his water bill, he should contact an officer of the appropriate Customer Service Centre.
• Customers seeking information on their account or on water supply generally should address themselves to an officer of the appropriate Customer Service Centre, or phone the Hot Line telephone number 170.
• Customers who fail to receive their bill for any current month should inform the appropriate Customer Service Centre without delay or phone the Hot Line telephone number 170
• Every customer is provided with a meter, which is read on a monthly basis. The customer is billed according to the consumption recorded by the meter.