CUSTOMER CHARTER

 OUR COMMITMENT TO YOU

• Being fair to those who rely on our services
• Being efficient and professional in our services
• Being helpful and courteous at all times
• Being accountable for what we do

OUR CORE VALUES

With you as our customer, we endeavour to practise the following core values:

• Integrity:we are guided by the highest standards of professional ethics
• Innovativeness: we are always looking for new ways to do things better
• Quality:we are result-oriented and committed to provide the best services to our customers
• Teamwork:we foster teamwork and the sharing of information and  resources
• Timeliness:we are responsive and strive to meet targets

WHAT WE EXPECT FROM YOU

• Always be courteous to our staff
• Give us accurate information, fill in the forms correctly and submit all supporting documents
• Inform us of any change in address, or any other relevant information
• Seek advice from us if you are in doubt about how to fill in application forms