This Charter – Our Pledge to the People  

The Citizens' Charter is a guide which provides useful and comprehensive information on services provided by the Ministry of Housing and Lands. It aims at providing a high level of services to members of the public as well as safeguarding the rights of the citizens in obtaining relevant services from the Ministry. It also aims at providing a better working relationship between the public officers and the members of the public.  

This charter covers services provided by the Ministry of Housing & Lands.

Under this charter we: