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The views of the protocol Directorate are regularly sought on a number of issues relating to the ceremonial system of fixed rules and accepted behaviour. Such requests include information on order of precedence, food preferences, types of gifts, order of names on a Memorial Plaque, seating plan, events management and other matters that sometimes require meticulous thought and enormous responsibility.
It includes attending to difficulties faced by Mauritians abroad ranging from problems encountered during studies to assault/robbery cases and meeting parties in Mauritius whose parents/children might be facing problems abroad.
Special arrangements have to be made with our Missions abroad for the landing of mortal remains supported by relevant documentation. There is a need to also ensure that our nationals who have been arrested abroad are receiving necessary care in penitentiary institutions abroad (when we are aware of same).
Arrangements have to be made with concerned authorities for the return to Mauritius nationals in distress abroad.
It entails working on policy issues regarding visas in consultation with the Prime Minister's Office, the Office of the Solicitor General, the Passport and Immigration Office and the Police Department as well as the day-to-day requests for information on visa processing.
We normally act as a bridge between the Civil Status Office and our Missions and Consulates abroad onmatters relating to marriage, adoption, registration of briths etc.
Protocol Drectorate normally liaises with the Police and Judicial authorities for Mauritian nationals requiring those documents abroad.
We also handle complaints by Mauritians against foreign representatives in Mauritius and these have to be handled with tact and care.
Foreigners working for international organisations often call upon us to facilitate the obtention of the necessary permits from the concerned authorities in Mauritius.
We provide the bridge between the Office of the Commissioner of Police and Missions abroad on this matter.
Mauritius being a party to the Convention on Legislation of documents, the Protocol Directorate assists the Prime Minister's Office in legalising official Mauritian documents which are meant for use abroad.
We usually facilitate the process of transfer and / or extradition in consultation with all concerned authorities. We also assist in the conclusion of appropriate agreements with foreign countries to this effect.
The Directorate attends to requests for information on claim/renunciation/application in respect of Mauritian citizenship and liaises with the Prime Minister's Office with respect to such matters.  eServices
Application for Assistance to Mauritians in Distress Abroad : This section enables the online application for assistance to Mauritians in distress abroad. The registered applicant needs to fill in the online application form, which is then electronically submitted to the Ministry of Foreign Affairs, Regional Integration and International Trade for processing. Apply Contact Protocol Directorate Tel:(230) 405 2607 - 2617
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