Energy Services Division
Remono Street,
Curepipe Road
Tel No: (230) 676 5088, (230) 676 5089, (230) 674 4152
Fax No: (230) 675 5058
email: esd@mail.gov.mu

Creation of Energy Services Division

The Energy Services Division was created in 1981 by grouping the Hospital maintenance staff of the Ministry of Health & Quality of Life and the Electrical Section of the Telecommunication Department.

Staffing

The Division's staff comprises a Chief Engineer, one Deputy Chief Engineer, two Prinicipal Engineers, three Senior Electrical Engineers, staff of the Technician and Inspectorate grades, Electricians, Plant Mechanics, Tradesman's Assistants and supporting staff of the Finance & Stores, Personnel and General Services Cadres.

Our Vision

A model organisation in the provision of buildings’ services.

Our Mission

Our Values

	Integrity
	Innovativeness
	Quality
	Teamwork
	Timeliness
	Excellence
	Trust
	Cost effectiveness
	Safety
	This charter covers services provided by the Energy Services Division.

Our main Services To Our Customers

	Provision of electrical consultancy services (inclusive of air conditioning, lifts, standby generators, UPS’s etc.)
	Provision of electrical consultancy services for public lighting such as for highway projects, for lighting of sports facilities, etc.)
	Provision of electrical installations on government premises.
	Maintenance of electrical installations, plant and equipment
	Maintenance of lifts
	Maintenance of air conditioning systems at New Government Centre and Emmanuel Anquetil Building.
	Maintenance of air conditioning equipment in hospitals where our staff are posted.
	Preparing specifications for Ministries/Departments (in respect of electrical plant and equipment) and assessing tenders.
	Providing temporary electrical installations and standby services during official functions, and in polling stations for the National Assembly, Village Council and Municipal elections.
	Providing an “on-call” standby services for hospitals.
	Providing a standby service during cyclones to Hospitals, Meteorological Department, State House, New Government Centre and Emmanuel Anquetil Building.
	To report on electrocution and fire cases.

Where we are located:
We are located at the following places to provide you efficient services.  Wherever you are, you can contact our regional offices for any emergencies

Our Standard of Services

Note:      Ministries and Departments must ensure that funds are available for the works to be done.   However in emergency cases we will still ensure that the electrical work are carried out and the provision warrant will be required from the Ministry/Department.  It is to be noted also that works are carried out in Government Owed Buildings only.

Consultancy Services

We provide free consultancy services to Ministries/Departments in all aspects of electrical works such as electrical installations, air conditioning and refrigeration, standby generators, UPS’s, water pumps, lifts, autoclaves, incinerators amongst others in Government Owed Buildings only.

Dealing with your enquiry/complaints

If you telephone us

	We will do out best to answer your calls within 10 seconds .
	Our staff will be courteous and identify themselves by name/section.
	We will ensure that we provide you with the correct information.

	We will acknowledge all letters within 4 days of receipt.
	Our letters will be clear and easy to understand.
	Our replies will indicate the reasons for our decisions.

	We will ensure that the appropriate officers see you within 10 minutes.
	We will answer your queries on the spot, but if we cannot, we will let you know why and when you can expect a reply.

Complaints and Feedback

We shall make every effort to provide an efficient and effective service and welcome  all suggestions and feedback from Ministries/Departments from officers and staff to further improve our services to you.

If you have any queries or complaints you may address directly to:

             TheDirector
             Energy Services Division Headquarters
              Remono Street,
             Curepipe Road
             Tel:     (230) 670 0417
             Fax:    (230) 675 5058
             Email:     snundloll@mail.gov.mu
             Website:    http://publicutilities.gov.mu

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