The NCB plays a strategic role in e-powering the public sector by assisting in the formulation and implementation of e-Government initiative
E-Government consists in the electronic delivery of quality services to citizens and the business community whilst at the same time facilitating inter-governmental and intra-governmental exchange of information in an effective and efficient manner.
The objectives of e-Government are to:
- bring Government closer to the people by providing accessible and integrated online public services ;
- enable users to decide freely when, from where and how to interact with Government, for instance from home, at work or even while on the move;
- provide user-friendly, round the clock services - 24 hours a day, 7 days a week and throughout the year; and
- offer modernised public services and create a "joined-up government" through which public sector institutions can communicate and work more effectively and efficiently.
Intranets, portals and email systems will become core elements of the successful delivery of public services. Current processes thus need to be adjusted to fit within the e-government framework. Whilst much focus has been placed on software and technical development, the Government is aware that, to make this initiative a success, emphasis
also needs to be placed on raising awareness among the civil service and the public at large and on providing adequate training.