Before the establishment of the Complaints Investigation Bureau, complaints of misconduct by Police from members of the public were made at a Police Station. In October, 1999 the C.I.B came into operation in view to enquire into complaints made by members of the public against the Police.
2. Cases of complaint against Police reported at Police Stations are referred and transferred to C.I.B for enquiry. After completion of enquiry the brief is forwarded to the Director of Public Prosecutions for advice.
3. The Complaints Investigation Bureau works the supervision of the National Human Rights Commission established under Section 3 of the Protection of the Human Rights Act 1998. However this unit remains under the administrative control of the Commissioner of Police.
4. Procedures for members of the Public who consider that they have grounds for complaint against the conduct of a member of the Police Force, the way in which the complaints are investigated and actions taken on them:-  The C.I.B is the only body of the Police Department responsible to enquire into matters of complaints against the Force and in such matters is subject to the directives of the National Human Rights Commission which itself deals directly with the Director of Public Prosecutions.
Any member of the public who feels aggrieved by the conduct of a Police Officer can make a complaint in writing to:- (a) The Chairman of the National Human Rights Commission. (b) The Commissioner of Police. (c) The Officer in charge of the C.I.B. (d) The Divisional Commander of district concerned or by calling at the nearest Police Station.
The law requires that the complaint should be in writing. The complaint will be recorded promptly and investigation started forthwith. The C.I.B informs the N.H.R.C of all complaints referred and reported at its office within 48 hours.
The N.H.R.C composed of a Judge as Chairman, another Judge or a Barrister of at least ten years standing and two other members knowledgeable or experienced in Human Rights matters will oversee and supervise Police enquiries into such matters. They will refer cases requiring disciplinary action to the Disciplined Forces Service Commission and others disclosing any human rights violation or any offence of a criminal nature to the Director of Police Prosecutions for advice. Besides, the N.H.R.C may visit any Police Station or other place of detention to study the living conditions of detainees and the treatment afforded to them. 5.The Police do a difficult and dangerous job on behalf of the community. Before you complain please think carefully whether your complaint against the Police officer is genuine because such matters must be thoroughly investigated and are time-consuming. However, we will always endeavour to provide you with a high quality of policing service and if you genuinely feel aggrieved, don't hesitate to let us know. | 
