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Main Services Provided/Customer Standards
 Conduct a general review of pay and grading structures and Conditions of Service in an equitable manner once every five years.
A report on Errors, Omissions and Clarifications of the main PRB Report, if any, within one year after the issue of the main report.
Process requests in between reviews within 12 working days from receipt of relevant/complete information as regards:
 Advising on remuneration and on terms of employment of contract officers.
Salary grading for new posts.
Regrading existing posts following changes in duties and specifications (knowledge, skills and abilities).
Determining eligibility for duty free facilities on cars and auto/motorcycles.
Determining/Revising allowances.
Advising on pensionable emoluments for public sector pensioners.
Examine and report within a month as from receipt of all relevant data on all cases concerning design/redesign of organisation structures.
Examine thoroughly all queries regarding interpretation/clarification of recommendations and make a reply within seven working days of the receipt of relevant complete information.
Advise on conditions of service and employee benefits within 12 working days from receipt of all relevant information.
Advise on the proper procedures to make representations in general immediately.
Tender advice over the telephone as and when required.
Answer calls within three rings
Provide the required information in a courteous manner
Customers
Government
Ministries/Departments
Parastatal & other Statutory Bodies
Local Authorities
Rodrigues Regional Assembly
Private Secondary Schools
Private Organisations/Individuals
Public Sector Employees
Public Sector Pensioners
Staff Associations
Procedure to tap Service
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User
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Access to the Bureau
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1. Management
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| (a) Ministry of Civil Service and Administrative Reforms (MCS & AR) |
Directly |
| (b) Other Ministries |
Through MCS & AR |
| (c) Rodrigues Regional Assembly |
Through MCS & AR |
| (d) Departments |
Through parent Ministry and MCS & AR |
| (e) Parastatal Bodies and Local Authorities |
Through parent Ministry and MCS & AR |
| (f) Private Secondary Schools |
Through Private Secondary School Authority, parent Ministry and Ministry of Civil Service Affairs. |
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2. Staff Associations and individuals, Public Sector Employees
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Directly and/or through Management of organisations concerned. |
| 3. Private Organisations |
Directly |
| 4. Public Sector Pensioners |
Through Accountant General or through Management of organisations concerned.
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In the context of an overall review of pay and grading structures and conditions of employment in the public sector, parastatal and other statutory bodies and local authorities are allowed to send their representations directly to the Bureau.
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