Our Charter gives an overview of the services delivered by the Valuation Department to all its stakeholders from Government to the general public which are mainly advisory in nature. In essence the services consist of tendering professional valuation advice to ministries and all its stakeholders from Government to the general public, government departments and parastatal bodies on matters pertaining to real estate.

The staffs have to interact with members of the public for better understanding of the issues involved and problem solving.

Under this Charter we pledge to:
• operate to the highest standards of professionalism and integrity;
• offer an independent and objective service to Government and the community alike;
• be timely in our delivery of services;
• respect the confidentiality of information acquired in the course of our work;
• treat our customers with courtesy and respect;
• communicate effectively with our customers, thereby ensuring clarity and relevance.